ECCE HOME · CUSTOMER SERVICE
Complaints management
It is important to us that every purchase is a good experience. If you have any comments or complaints about our product, order or service, please let us know.
01
Describe the problem
Provide the data necessary for the investigation of the complaint;
and briefly and accurately describe the problem encountered.
02
We will examine
Complaints received and available to us
We review ordering, shipping or product information.
03
Feedback
After the investigation, we will inform you in writing
the outcome and possible follow-up.
THE CONFIDENCE OF OUR CUSTOMERS IS IMPORTANT
We will help you find the right solution.
For Ecce Home, the relationship does not end with the purchase.
As a handicraft manufacturer, we consider it especially important.
in connection with our products and services
We deal with problems in a correct and personal way.
Please indicate in your complaint, if possible, the order
ID, name of the product concerned, purchase or receipt
date and any other information that may help
A quick investigation.
CONTACT
Contact details for complaint handling
Complaints by electronic, telephone or post
You can bring it to us.
E-MAIL
info@eccehome.eu
You can also send your written complaint directly by email.
TELEPHONE
+36 20 580 4991
Contact us for telephone consultation.
TITLE OF POSTA
Ecce Home
8445 Town hall
Monastery Road 16.
BEFORE SENDING
These are worth entering
✓ Order ID
If the complaint is related to a specific order.
✓ Product Name
Which Ecce Home product will be contacted.
✓ Date of receipt
Helps you quickly identify your order.
✓ Detailed description of the problem
Write down exactly what you experienced.
✓ Photos and Documents
If they are available and help with the investigation.
✓ Contact details
To make sure that our answer reaches you.
ECCE HOME
Thank you for honoring me with your trust.
Our aim is to ensure that all complaints received are carefully
examine and, if possible, find an appropriate solution.
